Aspiring to bring our dear customers the best shopping experience, clothingsmerch.com guarantees to provide only products in new condition and high quality.

In the rare event that your package is defective, damaged, or fails to meet the standard commitments, clothingsmerch.com always protects your legitimate interests with the below return and refund policy:

Order Modification/Cancellation

The majority of our products are made-to-order and usually served for festive occasions (Mother’s Day, Father’s Day, Christmas, Halloween, etc.). Therefore, please abide by the following conditions to minimize any inconvenience for both parties:

  • Contact us within 12 hours of order for any modified demand or order cancellation.
  • After 12 hours from the time of order has passed :
  • Request or demand for any modification and cancellation is only accepted for unfinished products.
  • Please pay 50% of your order value for finished products.

Contact method: Kindly email us at [email protected] . With the “Modification” subject, remember to provide your order number and the modified content in detail. Note that only the order code is required for the “Cancel” subject.

Goods Return

The return period lasts up to 30 days from the date of successful delivery.

Conditions of exchange:

We only accept the following return reasons:

  • Wrong size, color, or style order.
  • Products do not match description or order details (including quantity, color, size, or style).
  • Products arrive with misspelled content or low-quality print.
  • Product(s) is damaged due to printing issues (technical, design, or content errors that cause a deviation from the published standards at clothingsmerch.com) or shipping issues (deformation, scratches, dirty, torn, etc.).

Goods return policy do not apply in the following cases:

  • The goods have been used, washed, or without designer tags
  • The goods are returned without any confirmation

Contact method: Please notify of your exchange via email: [email protected] Specify the “Exchange” subject and include your order number, problem explanation, and clear proof.

Exchange processing time

It takes about 1-3 days for our customer service to process your request. An email will be sent for notification about the process.

Once we receive the returned product, a new one is shipped to your default address. As usual, you can get it in 8-20 days business days without any extra fee.

Refunds

The maximum refund time is 30 days since customers received the goods. We will refund 100% of the order value

Please refer to the accepted conditions below:

  • Wrong size, color, or style order.
  • Products do not match description or order details (including quantity, color, size, or style).
  • Products arrive with misspelled content or low-quality print.
  • Product(s) is damaged due to printing issues (technical, design, or content errors that cause a deviation from the published standards at clothingsmerch.com) or shipping issues (deformation, scratches, dirty, torn, etc.).

The refund policy does not apply in any case of:

  • Product(s) have been used, washed, or without designer tags
  • The goods are returned without any confirmation

Contact method: Email us at [email protected] with the “Refund” subject. Your content should include the order number, problem explanation, and clear proof.

Refund processing time

Our customer support team works within 1-3 days to process your request from the time we receive it. An email will be sent for notification of the process.

After receiving your return, it takes 1-3 business days to process the refunds.

Late or Missing Refunds

If you have not received your refund after three business days or it is missing, feel free to contact us at email: [email protected]